9-1-1 Telecommunicator Training Courses

4 Hour courses:

• Effective Communication: Active Listening in Police Dispatch
• Thriving Under Pressure: Advanced Stress Management for 911 Dispatchers
• Enhancing Communication and Managing 911 Dispatcher Stress
• Handling of Crimes in Progress for Dispatchers
• Mental Health and Wellness for Dispatchers and Call Takers
• Sexual and other Forms of Harassment in the workplace for Dispatchers and call takers
• When 911 & 988 collide: Mental Health Awareness and Wellness for the First Responder Telecommunicator
• Dispatcher Response Procedures and Follow Up to Swatting Calls
• The critical role telecommunicators share when responding to incidents of school violence; "The Dispatcher is the First to Know the Actionable Information" Dispatching Lessons Learned from Uvalde
• Behind the Call: Stress Management and Mental Wellness for 911 Dispatchers
• Dealing with the Crisis Call: Keeping Them on the Line
• Identifying and Responding to Callers Experiencing Behavioral Health Crises
• Scams 101 for Dispatchers and Call Takers
• Conflict of Interest and Ethical Decision Making for Call Takers and Dispatchers
• The Truthfulness Issue for Call Takers & Dispatchers
• Public Information Ambassador for Dispatchers
• The Dispatcher and Behavioral Health Emergencies
• Stress Inoculation Training for Dispatchers and Call Takers
• Bias-Free Professional Policing for Dispatchers and Call Takers
• Crisis Negotiations for Dispatchers and First Responders
• Duty to Intervene
• Maximizing Public Safety Dispatching Performance
• Improving relations and building trust through the use of Social Media for Dispatchers and Call Takers
• Emotional Survival for Dispatchers and Call Takers
• Extremism and Radicalization Overview for Dispatchers
• 209A
• Constitutional Law Issues
• Liability Issues
• CORI & Public Records
• HIPAA Issues
• What Public Safety Dispatchers MUST know about calls regarding persons with Autism
• How to Survive Dispatch Stress
• PTSD and the call handler
• Health & Wellness Issues for Dispatch
• Providing Customer Service
• Talking to Individuals in crisis resulting from domestic incidents and others & Managing emotionally disturbed people for Dispatchers
• Written Communications: Preparing to testify and giving depositions for the public safety dispatchers
• What Public Safety Dispatchers must know about Handling potential Suicide calls and Active Suicide calls
• Testifying
• Weapons
• Active Shooter & Emergency Situations
• Verbal Judo
• How to Avoid Dispatcher Fatigue
• Understanding the Massachusetts Opioid Crisis for Dispatchers
• The Dynamics of Domestic and Family Violence for Dispatchers
• Mental Illness and Cognitive Impairment Training
• How Dispatchers should handle Bomb Threat calls
• 911 Anonymous Calls; The legality of Police Action when the Caller refuses to cooperate
• Overdoses for Dispatch
• Vital Responsibilities of Dispatch during a Pursuit
• What to know about Amber Alerts for Dispatchers
• Terrorism Overview
• Dispatch Priming
• Active Shooters & Hostile Events (“ASHER”)
• Dispatcher’s role in times of disaster
• Legal Issues for Massachusetts Call Takers and Dispatchers
• ICAT De-escalation Training for Dispatchers and Call takers
• Procedural Justice for Dispatchers and Call takers
• Implicit Bias for Dispatchers

8 Hour courses:

• Dispatch Priming
• Answering the Call: Prioritizing Mental Wellness and Stress Management for 911 Dispatchers
• Cybersecurity for Dispatchers & Call Takers
• Identifying and Responding to Callers experiencing Behavioral Health Crises
• Handling Missing Persons & Abducted Children for the Communications Center
• Legal Issues for Massachusetts Call Takers and Dispatchers
• The Edge of Chaos, Gathering and Communicating Information in the Golden Hour of Crisis
• Well Being Checks
• Juvenile Justice Issues for Public Safety Dispatchers
• ICAT De-escalation Skills for Dispatchers
• Extremism and Radicalization Overview for Dispatchers
• Critical Incident Stress Management
• Crisis Negotiations for Dispatchers and First Responders
• 209A
• Constitutional Law Issues
• Liability Issues
• Supervisors
• Improving Dispatcher Performance
• Officer safety concerns for Dispatchers
• What Public Safety Dispatchers must know about Handling potential Suicide calls and Active Suicide calls
• Thinking past the stigma of Addiction for Dispatchers
• Sexual and Other Forms of Harassment in the Workplace for Dispatchers
• Mental Health First Aid for Dispatchers
• Drug Recognition & Impairment Awareness for Public Safety Personnel
• Terrorism Overview
• Weapons of Mass Destruction Overview