911 Emergency Dispatching: Improving Dispatcher Performance at the Belchertown Police Department
2024-04-26
Belchertown Police Department
Instructor: Chief Daniel Valadas (Ludlow PD)
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From 8:00am to 4:00pm
Registration: 8:00am
Course Overview:
- Discussion on Employee Expectations of a Professional Dispatcher; Public Expectations of a Professional Dispatcher
- Discussion on Dispatching as part of the Public Safety chain- saving lives etc.
- Job knowledge- where do you go for information
- Call taking basics- review
- Crisis listening review
- Attitude dangers- how they change over time
- Crisis communicating- calming techniques; way you keep control
- Co-worker and inter-agency Communication / Issues
- Developing the team attitude and it’s benefits
· Discussion on the most common discipline causes/issues – Paraphrasing, Address Confusion, Terminating Calls to Quickly
· We will discuss Liability – Negligence: your Duty, a Breach, a Harm Caused. Reasonable Expectation.
· HR Laws / Discipline Issues Under Massachusetts Law / Legal Do’s and Don’ts When Dealing With a Troubled/Problem/Sick Employee
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $229 USD per official.