ONLINE 911 Emergency Dispatching: Maximizing Public Safety Dispatching Performance
2024-04-11
ONLINE with convenient ZOOM Platform
Instructor: Chief (Ret.) John Moore, Esq.
From 8:00am to 12:00pm
Registration: 8:00am
The following will be discussed:
•Expectations of a professional public safety dispatcher
•Successful teamwork by the department (dispatch and police) by analyzing the Five Dysfunctions of a team
•Concepts of Emotional Intelligence and Social Intelligence as applied to public safety dispatching
•Surviving and success during stressful conversations (bad news, unexpected news, verbally aggressive callers)
•Dealing with Difficult Conversations
•Negotiation Principles for public safety dispatchers
•Principles of Fair and Impartial Policing as applied to public safety dispatchers
•Procedural Justice Techniques for call takers
•Dispatch reception of citizen complaints and the basics of an internal affairs investigation
•Public recording in the Station House by First Amendment Auditing Groups
•Establishment and Best Practices of a 911 Quality Assurance Program
•Public Records basics for the public safety dispatcher
•Civil liability for the public safety dispatcher
•Dealing with a toxic employee, co-worker, or boss
•Remedial Training, Performance Review Plans, and Last Chance Agreements
•Principles of Supervisor liability (Failure to supervise, train, or intervene)
•Principles of Agency and Municipal liability (Negligent hiring, entrustment, or retention)
•Special Topics applicable to public safety dispatching (anonymous calls, sexual assault calls, mutual aid calls, and low frequency/high risk/critical tasks)
•Emotional well being and health of public safety dispatchers
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $179 USD per official.