Commonwealth Police Legacy
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911 Emergency Dispatching: The Critical role Telecommunicators share when responding to incidents of school violence; 'The Dispatcher is the First to know the Actionable Information' at the Lowell Police Department

2024-05-13
Lowell Police Department

Instructor: Chief (Ret.) John Moore, Esq.

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From 8:00am to 12:00pm
Registration: 8:00am

In this class we will discuss the following:

  • Enhanced Dispatch operations learned from averted school attacks
  • Improved safety through bystander reporting to call takers and dispatchers
  • Informing dispatch response from school based behavioral threat assessments
  • Dispatcher analysis of social media threats targeted at schools
  • School based policing with the School Resource Officer of 2024
  • Awareness of other mitigation efforts to curb the threat of school violence
  • Action Items to improve school safety from a dispatch perspective
  • Information gathering and multitasking under stressful call situations
  • Training tips for the dispatcher in repetitive simulation exercises
  • Protecting the focus of your responders through the utilization of mutual aid
  • Clearing the air principle for essential transmissions only
  • Dispatcher initiation of the critical incident stress debriefing process
  • Dispatcher discretion on the calling of a dispatch critical incident review meeting
  • Familiarity with the public service campaigns that educate on school violence
  • The Uvalde School Shooting After Action Report from a dispatch view

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» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $179 USD per official.