Commonwealth Police Legacy
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911 Emergency Dispatching: Crisis Negotiations for Dispatchers and First Responders at the Haverhill Police Department

2025-02-07
Haverhill Police Department

Instructor: Lieutenant Charlie Hartnett of Medford PD

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From 8:00am to 4:00pm
Registration: 8:00am

Dispatchers are often the very first contact in these highly emotionally charged situations. This course will provide dispatchers, first responders, and fire/EMS personnel involved in responding to crisis and barricaded subject calls with skills to effectively communicate and de-escalate the situation. We will provide you with a basic understanding of scene response, communication methods, de-escalation skills, intelligence gathering, roles and responsibilities during crisis negotiations. We will also discuss how to identify possible red flag high risk behaviors and statements the subject may take.

The following will be discussed:

  • Goals of negotiation
  • Negotiation Techniques
  • Active Listening Skills
  • Behavioral Change Stairway model
  • Slowing down high stress situations
  • Tone of voice and its effects
  • Verbal Containment
  • Barricaded and suicidal individuals
  • Emotionally Disturbed Persons
  • Use of third party Intermediaries
  • How to gain critical information needed
  • Tactical Empathy
  • How to tactically and peacefully resolve negotiations

Register Now

» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $229 USD per official.