911 Emergency Dispatching: ICAT De-escalation skills for Dispatchers at the Weymouth Police Department
2025-01-17
Weymouth Police Department
Instructor: Lieutenant (ret.) Fred Leland of Walpole PD
From 8:00am to 4:00pm
Registration: 8:00am
This presentation will thoroughly discuss the following topics:
You are the beginning of successful intervention. Managing a critical situation starts with the 911 call. The modern day dispatcher plays a critical role in providing officers with the appropriate information to handle the call as safely as possible...for everyone.
Key Discussion Points;
This course will discuss how the dispatcher can enhance an officers response by:
· Effective Communication Skills
· Determining if weapons are involved
· Keeping the subject talking
· Is there a past history at this residence or with the subject?
· Coordination with EMS
· What is the source of the crisis?
· Where specifically is the subject located?
· Is the subject alone?
Planning together!!!
We will also discuss the following:
Three keys to De-escalation/ICAT
1.) Slow Down (when possible)
2.) Focus on Subject Behavior
3.) Is subject noncompliance always a threat?
Integrating Communication, Assessment & Tactics: You will be introduced to the 5-steps of Integrating Communications, Assessment, and Tactics (ICAT) and how to apply the ICAT process, which is an option to confronting difficult issues facing the police. ICAT teaches you to utilize time & space to their advantage. You are encouraged to "slow down" the interaction and have a conversation with the subject with whom they are dealing. You will be shown how to use strategies to talk through the process with the subject. ICAT explores options on how to make the subject, the public and a police officer safer and to make the interaction more effective.
You will be taught the CDM (Critical Decision Making Model) which helps to request and receive all the information you need to work through and reevaluate your actions and interactions with the subject you are dealing with. The final CDM step is the reevaluation of the interaction as a group to assure things that went correctly are encouraged and things that may have gone poorly are discouraged. De-escalation and the duty to intervene are explained and discussed during these sessions.
The instruction includes several training videos comparing and contrasting the traditional model of policing with this current de-escalation model. Officers and Dispatchers are taken through the "rules" of Terry vs. Ohio, shown a "litmus test" to use and shown how & why it is imperative to police "in the moment" preparing to articulate what you are doing before and during the integration.
Policing those with developmental, physical, mental health and substance issues is also discussed. Being prepared to articulate why an action was taken as well as articulating why an action was not taken.
Supervising a scene is also discussed. Firearm discipline, scene discipline, clearing assets from the scene to assure Professional Policing.
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $229 USD per official.