911 Emergency Dispatching: The Edge of Chaos, Gathering and Communicating Information in the Golden Hour of Crisis at the Weymouth Police Department
2025-02-24
Weymouth Police Department
Instructor: Lieutenant (ret.) Fred Leland of Walpole PD
From 8:00am to 4:00pm
Registration: 8:00am
Identifying and developing good decision makers is the first obligation of any organization. Without those decision makers the best ideas for handling the adaptive challenges of crisis response will not emerge and cannot succeed.
This course runs non-stop, creating a fluid and engaging learning environment. Participants will be in situations conducive to the development of personal initiative, teamwork and adaptability. Everyone takes an active role in the course. This will consist of learning how to evaluate peers during Tactical Decision exercises, briefing solutions to the class, or assuming a leadership role during one of the many Tactical Decision Exercises.
We will also discuss:
- Assume the role of decision makers in a variety of high-pressure 911- telecommunication situations.
- Make difficult decisions with incomplete and sometimes contradictory information available, and observe their peers in similar situations;
- Gain an understanding of each other’s preferred working styles and the importance of moral courage in good leadership, gathering information and dispatching that information under pressure
- Quickly develop a sense of trust among their team as they explore complex problems and build dynamic, adaptive teams, that work together handling and then learning from a crisis.
- Introduce and practice After Action Reviews (AAR), a tool that is a vital building block for developing adaptive telecommunicators and teams.
- Learn sense-making, problem solving, adaptability, metacognition, and attention control concepts by relating personal experiences to the principals taught.
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $229 USD per official.