911 Emergency Dispatching: When 911 & 988 collide; Mental Health Awareness and Wellness for the First Responder Telecommunicator at the Middleboro Police Department
2025-01-31
Middleboro Police Department
Instructor: Ret. Captain Dave Betz (Chelsea PD)
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From 8:00am to 12:00pm
Registration: 8:00am
The following course objectives will be discussed:
- Intro and US call volumes for 9-1-1.
- Break the silence of 9-1-1 and call for your backup to be each other’s co-response.
- Learn how to think tactically about yourself like you would for those you send to calls. You wouldn't send someone to a bank robbery or priority 1 call alone, you are no different after the call ends.
- Your mind is the greatest body worn camera or computer hard drive but nothing gets deleted after 90 days automatically.
- Be self-aware and do not internalize or try and compartmentalize what you see or hear.
- Your 8 hours of 9-1-1 still leaves you 16 hours of your own daily life. Each one intersects the other and adds to your response to yourself or others.
- We will discuss Burnout--what is it? Could or should you have it? What do you say or not say.
- PTSD--what is it and what is Cumulative PTSD. Post Trauma stress vs. Complex Post Trauma
- Support doesn't have to wait for the phone to ring or tones to go off.
- Before you relieve the next shift are you "warming up?" First responders are like "tactical athletes." Athletes do not take the files without being ready, warming up or having their best offense or defense. You are no different. You as a first responder should man the radio, cruiser or pumps until you know you are game ready. Athletes, pitchers in particular get at least 5 days off between starts and they only win or lose games. You win by going home, you lose by losing one of us.
Register Now» Offline registration: pheagney@policelegacy.com or call 508-989-9848
» Cost: $179 USD per official.